Terms of service

Terms of Use/Privacy Policy - SB Sound Solutions Inc. (“Company”)

By using this site, you hereby expressly agree to the following terms of use:

You must be at least thirteen (13) years of age to use this site.

All ticket sales are final and non-exchangeable. Shows, events, dates and prices are subject to change without notice. Refunds are given only in the case of an event cancellation (which is different from a reschedule event) and service fees are non-refundable. Company is not responsible for any lost or stolen tickets. Before purchasing tickets, carefully review your event and seat selection. Different combinations of delivery methods may be offered, depending on a number of factors. Such factors include, but are not limited to, the venue or country where the event is to be held, the country in which you live, whether the event is in person or virtual, how much time is left before the event starts, whether it is a holiday season, and the nature of the demand for the event. Delivery options are determined by Company in its sole discretion and can vary from event to event. Please carefully review the list of delivery methods offered during the purchase process. For security purposes, if tickets are delivered by mail, Company can only ship tickets to the billing address on file with the method of payment that is used for your purchase. Company is not responsible for tickets lost in the mail. If you do not receive your tickets before the performance, it is your responsibility to Contact Company. Please note that general admission tickets are not replaceable under any circumstances, and that replacement tickets cannot be mailed out or exchanged. Company will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed or forget your performance date because you failed to receive your tickets in the mail.

All ticket prices and fees are stated in United States Dollars. Company accepts the following methods of payment for internet orders: American Express, Visa, MasterCard, and Discover. If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with Company whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Company shall not be responsible for any losses whatsoever (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation. Tickets purchased “accidentally” or otherwise in error are non-refundable. You acknowledge and agree that all tickets purchased via Company’s website and/or mobile application are subject to per order service fee, as determined by Company and as noted in the purchase price. All service fees are non-refundable. When purchasing tickets for some events, you may be limited to a specified number of tickets (also known as a “ticket limit”). If there is a ticket limit, it will be mentioned on the event page and is verified with every transaction. You hereby expressly agree to adhere to published ticket limits. Orders or additional orders that exceed the total ticket limit for the event(s) concerned will be cancelled without notice. This policy is in effect to discourage unfair ticket buying practices. All information on accounts and orders must be valid and are subject to verification. Orders are subject to credit card approval, and are processed only after the billing address associated with your credit card and other billing information have been verified. Orders that are placed, or attempted to be placed, using an account with any information that is found to be false, misleading, incorrect, or incomplete, or that cannot be verified as belonging to the account holder—such as name, address, email address, phone number, IP address, or other account or billing information—are subject to cancelation, at any time. Furthermore, if your order is canceled for any of the foregoing reasons, we may sell your tickets to another customer without further notice. If the amount you pay for a ticket is incorrect, regardless of whether because of an error in a price posted on the web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or pre-sale date, or you are able to order a ticket that was not supposed to have been released for sale, Company has the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of the Company website and/or the mobile application.

Ticket(s) purchased through the Company website and/or mobile application may not be resold at above face value without the express prior written consent of Company, which may be withheld in Company’s sole discretion.

You acknowledge and agree that as a result of attending an event, you may be subject to risk of injury. You voluntarily assume all risks and danger incidental to the event for which the ticket is issued, whether occurring before, during or after the event, and you hereby expressly waive any claims for personal injury or death against Company, and all performing artists, musicians, other participants, venues, facilities, crew, staff, suppliers, organizers, promoters, advertisers and sponsors, and all of our respective parents, affiliated entities, agents, officers, directors, owners, and employees, on behalf of yourself, any third party for whom you purchased tickets, and any accompanying minor(s). YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT COMPANY WILL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ATTENDANCE OF AN EVENT. You bear all risks of inclement weather. Event date and time are subject to change. An inherent risk of exposure to COVID-19 exists in any place where people gather. COVID-19 is an extremely contagious disease that can lead to severe illness and death. You assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting a communicable disease or illness, including, without limitation, exposure to COVID-19 or any other bacteria, virus, or other pathogen capable of causing a communicable disease or illness, whether that exposure occurs before, during, or after the event, and regardless of how caused or contracted, and you hereby expressly waive any and all claims and potential claims against Company, and all performing artists, musicians, other participants, venues, facilities, crew, staff, suppliers, organizers, promoters, advertisers and sponsors, and all of our respective parents, affiliated entities, agents, officers, directors, owners, and employees relating in any way or manner to any such risks, hazards, and dangers.

In no event will Company, and/or any of its parents, affiliated entities, agents, officers, directors, owners, and/or employees be responsible or liable to you or anyone else, and you hereby expressly waive all rights to seek damages of any kind arising out of or in connection with your use of Company’s website and/or mobile application. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT COMPANY WILL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR (i) ANY PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO AND/OR USE OF COMPANY’S WEBSITE OR MOBILE APPLICATION, (ii) ANY BUGS, VIRUSES, WORMS, TROJAN HORSES, DEFECTS, DATE BOMBS, TIME BOMBS, OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH COMPANY’S WEBSITE AND/OR MOBILE APPLICATION, (iii) ANY ERRORS, MISTAKES, INACCURACIES, OR OMISSIONS IN ANY CONTENT, OR (iv) ANY LOST, STOLEN, OR DAMAGED TICKETS, OR THE FAILURE OF A VENUE TO HONOR A TICKET. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SITE IS TO STOP USING THE SITE. COMPANY’S LIABILITY WILL BE LIMITED HEREUNDER TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. 

You agree to comply with all of Company’s applicable rules, policies, terms, and conditions that may be in place from time to time. Company reserves the right, without refund of any amount paid, to refuse admission to, or eject, from any event, any person whose conduct management and/or Company and/or security deems disorderly, who uses vulgar or abusive language, or who fails to comply with Company’s and/or the applicable promoter’s and/or venue’s rules. You and your belongings may be searched on entry to the event. You consent to such searches and hereby expressly waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation: firearms, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused. A ticket is not redeemable for cash. You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to Company, the event organizers, and each of our respective partners, licensees and assigns, including but not limited to Company’s and/or the event organizer’s brand and media partners, to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf. In the case of virtual events, you may view the virtual event solely for your own personal purpose. You may not record, copy, publicly exhibit, transmit, or distribute any virtual event through any means, resell views of any virtual event, or allow others to log into your account for the purpose of watching a virtual event.

Company’s web site may collect personal information such as name, address, email address, telephone number(s), etc.. Furnishing the specifically designated information requested on our web ticket purchase forms, including name, full address, email address, and credit card payment information is necessary for online purchases. You expressly warrant and represent that all personal information submitted to Company shall be true and correct, and you shall not submit any identifying information (e.g., name, email address, mailing address) that belongs to anyone other than you. You acknowledge and agrees that by using Company’s website and/or mobile application, you are submitting your identifying information (e.g., name, email address, mailing address) freely and voluntarily. Names, full addresses and email addresses are necessary to process all ticket orders and email list requests. Company servers typically collect, at least temporarily, the following information: Internet Protocol (IP) address of computer being used; web pages requested; referring web page; browser used; date and time. Company may collect statistics identifying particular IP addresses from which Company’s website and/or mobile application are accessed. Company may use (and share with Company’s affiliate Same Wavelength LLC) personal information such as name, mailing address and email address collected from Company’s website and/or mobile application for the purpose of Company’s and/or Same Wavelength LLC’s future communication back to online enrollees, in order to keep you informed of additional Company activities or other related types of events, and/or regarding a current or prior online purchase, and/or for other event and/or promotions and/or news related to Company and/or Lawrence and/or Same Wavelength LLC. You will be provided the opportunity to opt out of receiving additional information regarding Company activities or other related types of events. Company will not sell to, trade or share email addresses with third party unaffiliated companies or other unaffiliated organizations without your permission. Company (and Company’s affiliate Same Wavelength LLC) may use browser-IP-address information and anonymous-browser history to report information about site accesses and for profiling purposes. This information is generally used to improve web presentation and utilization. Company may also use IP address information for troubleshooting purposes Company’s website may use “cookies” in order to deliver web content specific to individual users’ interests or to keep track of online purchasing transactions. Questions regarding your right to review, modify or delete your previously provided personal information should be directed to _________________.

In the event of any dispute under or relating to these terms and conditions and/or otherwise related to your use of Company’s website and/or mobile application, it is agreed that same shall be resolved exclusively and finally by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Mediation Rules then in effect.  The arbitration will be conducted before a single arbitrator who must be independent of the parties and who must be familiar with ticketing industry terms and conditions.  The arbitration shall be held in person in New York, New York, by telephone, or online.  The arbitrator shall not be permitted to award punitive, indirect, exemplary or any other money damages other than a party’s actual money damages sustained as a direct result of the claim.  Subject to the foregoing, any award of the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. You understand and agree to this binding arbitration provision and you acknowledge that by voluntarily agreeing to this binding arbitration provision, you give up your rights to a trial by jury. This agreement shall be deemed entered into by you in the state of New York and its validity, construction, interpretation and legal effect shall be governed by the laws of the state of New York applicable to contracts entered into and performed within the state of New York. If any part of these terms of use is determined to be invalid or unenforceable by a court of competent jurisdiction or by any other legally constituted body having jurisdiction to make such determination, the remainder of these terms of use will remain in full force and effect.